Please keep a copy of this page for your records with a copy of the receipt we email you at the time of your online purchase.
All black granite pet stones manufactured by Peternity are guaranteed against and for the following:
- Stones will be free from cracks upon arrival. If your stone arrives cracked, please contact us immediately at 877-738-7322 so a claim can be filed with the shipping carrier.
- Our stones are guaranteed not to fade, disintegrate or corrode over time. Black is the stone's natural color and it will never fade.
- The laser engraving is guaranteed for the life of the stone.
- Outdoor weather exposure.
Granite is one of the hardest materials we can engrave into. However, if an object is hurled against the marker, it could chip the stone. If you are building a border or special setting for your pet's stone, please exercise care with tools around the stone.
Do not use harsh chemicals on your stone which could cause damage to the laser engraving. To clean, simply use warm soapy water and rinse.
Please email firstname.lastname@example.org. To bypass shipping your stone back to us, please send photographs of the stone including pictures of any areas in question. (If you are not able to send photographs, please let us know.) Include explanation of issues/problems with your stone and a phone number where you can be reached for further questions. Upon receiving your email we will determine if your stone falls under warranty and will replace or repair as needed. **Customer is responsible for shipping charges of replacement stones created under warranty.